Definitions
"Chargeback" means a request made by the User to their bank or payment gateway to reverse a payment.
"Fraud Transaction" means a payment made using the User's card or account without their consent.
Chargeback Policy
- The User may request a chargeback if they have not received the goods or services purchased.
- The User must provide proof of non-delivery of goods or services.
- The User must request a chargeback within [timeframe, e.g., 30 days] of the transaction date.
- We reserve the right to request additional documentation or information to verify the User's request.
Fraud Transaction Policy
- If the User believes their card or account has been used for a fraudulent transaction, they must notify us immediately.
- The User must provide proof of the fraudulent transaction, including a police report and any other relevant documentation.
- We will investigate the User's report and take necessary actions to prevent further unauthorized transactions.
User Responsibilities
- The User is responsible for maintaining the security of their account and card information.
- The User must use their account and card only for legitimate transactions.
- The User must not use their account or card for any unauthorized or fraudulent transactions.
Our Rights
- We reserve the right to investigate and verify any transaction.
- We reserve the right to cancel or reverse any transaction that we believe may be unauthorized or fraudulent.
- We reserve the right to suspend or terminate the User's account if we believe they have engaged in any unauthorized or fraudulent activity.
Disclaimer
We are not responsible for any losses or damages resulting from unauthorized or fraudulent transactions. The User is responsible for maintaining the security of their account and card information.
By using our services, the User acknowledges that they have read, understood, and agreed to these terms and conditions.